Terms and Conditions

Copyright

The copyright of this website belongs to Marinakis Tours.

Personal Information

Any personal information such as name, postal address, telephone number, and email address given via this website will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission or unless we are required to do so by law.

Benefits – Scope of the Terms and Conditions

Marinakis Tours Travel Agency provides a portal which offers travel products and services (flights, car rentals, hotels, travel packages and other tourist services) that are offered on this website are listed by their organizers / providers of the relevant tourist service. Keeping products or services through the website is possible only in case of availability of a particular product or service; if the reservation is made, the contract drawn up solely binding between the user and the provider of that product or service. The role of Marinakis Tours consists exclusively of mediation between users and providers and is limited only to the fulfillment of that benefit.

Working Hours

The working hours of Marinakis Tours Travel Agency on which telephone transactions and visits to the offices can be made:

Monday – Sunday: 09:00 to 21:00 (Local Time)

1. General

The travel contract you made with Marinakis Tours which is committed to offer various services as part of your trip. A reservation is valid only as long as payment of the relevant amount and print evidence of collection. Only then there is a contract between Marinakis Tours and you. The reported participation conditions are imposed on Marinakis Tours by the suppliers. Booking of air tickets are governed by specific terms that vary depending on the specific fare and airline, which the customer must ask, hold and honor.

2. Records

When you wish to book one or more places in one trip, you assume personal responsibility for the withholding of all members of the group you represent. Also certify that you have completed 18 years of age. A document to be valid is subject to payment of a deposit per person (as defined in Article 6). By paying the deposit you confirm that you have read the general conditions and other general information of your trip and that you agree with them. Conditions of Marinakis Tours are part of the contract between you and Marinakis Tours, which is governed by Greek law. Any disputes will be settled by Greek Courts only.

3. Office Responsibilities

The Organiser is acting as an intermediary for excursionists on one hand and all those whose services are used on the other: air and sea tickets, road and rail companies, hotels, local tourist offices, surface transportation and any other that may be related to the execution program of excursions. Despite the fact that the organizer strives for consistent handling of any excursion, however is not responsible for defects that may occur before or after the commencement of a program and not due to poor organization, such as delays, changes or cancellations, loss, theft or damage to baggage, personal belongings, passports or money, injuries, diseases, adverse effects due to organic climatic conditions, altitude, epidemics or food poisoning, and other unforeseen difficulties due to weather conditions, coups, strikes, protests, wars and threats of war and any other emergencies that constitute force majeure. It is however understood that the organizer exhausts every effort to address any of the problems in the most beneficial way for the visitors. On road transport or by air or sea, our liability in all cases shall be limited to the relevant international conventions.

4. Safety

Under EU and Greek legislation (W.D. 339/1996), Marinakis Tours has made the insurance of professional liability coverage for the non-performance or improper performance of the contract on behalf of and for the refunding and repatriation in the event of bankruptcy.

5. Special Requests

When there is any special request for a special diet, room location, a particular service from the hotel, and it is an important detail for your record on a trip, you must notify by writing to Marinakis Tours during registration. We will make all necessary efforts to satisfy reasonable requests. Marinakis Tours cannot provide any guarantees and will not be considered cause for cancellation.

6. Advances and Payment

For tour packages, hotel reservations, cruises etc. (land arrangements), the specific terms will apply to the reservation policy, advances, repayments as well as cancellations, unless there is a different policy for special occasions or if there is a specific written agreement. Reservations for the High Season (e.g. Christmas and New Year's Eve) have specificity regarding deadlines and advance payments.

Payment policy:

• 30% deposit per person to confirm
• 60% of the total amount 60–30 days before departure
• 100% payment of the total amount less than 30 days before departure

Payment for trips must be completed no later than 30 days before departure.

7. Cancellation Policy

• Cancelled 90+ days before departure, €100 processing fee per room
• Cancelled 90–60 days before departure, 30% cancellation fee
• Cancelled 59–45 days before departure, 50% cancellation fee
• Cancelled 44–30 days before departure, 70% cancellation fee
• Cancelled less than 30 days before departure, 100% cancellation fee

Note: Airline and ferry tickets are subject to special cancellation rules and are usually 100% non-refundable after issue. Hotel reservations during special events (exhibitions, conferences, sporting events, carnivals, etc.) are also subject to 100% cancellation fee.

8. Passport, Visa and Health Formalities

It is your responsibility to have a valid passport and have been informed of visas and vaccinations that may be required. If you have a foreign passport, you must notify us during registration. Failure to produce the correct documents is not grounds for liability on the part of Marinakis Tours. If you cancel your trip for this reason, we reserve the right to withhold the deposit or to ask you the entire cost of the trip. It is also the traveler's responsibility to be on time at the airport check-in desk.

9. Changes from the Client

Any changes that depart from the program should be requested in writing. Marinakis Tours will try to serve you, but reserves the right to consider the change as a cancellation and charge in accordance with the rules of annulment in Article 7.

10. In Case of Complaint

If you have reason to complain while on a trip, you must notify the tour leader or our local representative or the hotel directly. If a fundamental problem is not solved, it must be communicated in writing to Marinakis Tours within three days from the date of return. Marinakis Tours is not responsible for any problems encountered during an excursion and not learned in time.

Participation in any trip means simultaneously and without prejudice acceptance of the above conditions.

Other Travel Conditions

1. Host sells the trip described above, and the Customer agrees to participate therein.
2. The client was informed by the promoter and knows all about necessary travel documents (visa and health formalities).
3. The customer buys the journey of the promoter, who is responsible for the correct, complete and continuous updating of the customer until departure.
4. The customer bears sole responsibility for payment of the total booking cost, regardless of whether any persons are unable to travel, unless the promoter is informed 8 working days prior to departure that the booking will be assigned to a third person who satisfies all applicable conditions.
5. Prices concern the described services in this contract. Additional services or changes incurring cancellation or other charges will be borne solely by the Customer.
6. For scheduled flights, the identity of the flight and exact departure time is disclosed by the airline before two days. Any deviation is not grounds for termination.
7. For flight delays, only Airlines are responsible. Customer releases the Promoter from any liability.
8. The terms of this Agreement supersede and replace specified General Terms in those points inconsistent with the present Convention.
9. The complaint period is three (3) days from returning, in writing to Marinakis Tours.
10. If any element changes after signing, it will be communicated directly and included in a rider to the contract.
11. For matters not mentioned, the parties refer to the travel offer curriculum.

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Contact

For questions about these Terms, contact us at info@santotoursmarinakis.com or call +30 6981631684.